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Need to Know
The FreshWater 1000 system comprises of a high quality stainless steel filter housing, a top of the range 'Pearl' water filter cartridge, and the Ceres filter tap.
The unique 'Pearl' multi-stage water filter cartridge uses a combination of microporous ceramic and carbons to provide broad-spectrum water filtration performance against a wide range of potential waterborne contaminants; including harmful bacteria, parasites, cysts, herbicides & pesticides, unpleasant tastes and odours, chlorine and lead. Healthy elements such as magnesium and calcium are retained.
Your questions answered
Q. How is the filter tap system installed? Will I need a plumber?
A. Installing the FreshWater's 1000 filter tap system is simple and straightforward. There is no need to cut pipework and simple push-fit connections make the procedure quick and easy. However, if you are not competent at DIY we recommend that you arrange for a qualified plumber to fit your system, or allow us to make the arrangements for you.
Q. How often will I need to replace the filter tap's cartridge?
A. We recommend that you change your filter tap's filter cartridge every 6 months. Register on our cartridge replacement direct debit scheme and leave us to make sure you receive your replacement cartridge on time every time.
Q. How much filtered water will one filter cartridge give me?
A. Typically 3000- 4000 litres, but this is by no means guaranteed and is dependant on the quality of the water and the amount used. For example, if your system contains higher than average levels of sediment, the water filter cartridge may need replacing sooner. This will be obvious as the water flow from the tap visibly slows.
Q. How much space does the filter tap system 's cartridge housing take up under the sink?
A. The filter cartridge and its housing is very compact - approximately 30cm high. It will fit neatly into a standard kitchen base unit and still leaves plenty of space!
Q. I've found similar looking filter taps and systems for less money - what's so great about FreshWater's?
A. FreshWater has been established for nearly 25 years and is regarded as a pioneer of point of use and point of entry drinking water filter taps and systems. Our water filters are the products of choice for over 500 practising healthcare professionals. The management team share a wealth of industry knowledge and experience. Importantly FreshWater, unlike many of its contemporaries, is a primary manufacturer rather than a re-seller - we make and assemble water filter systems and cartridges in our own UK factory and deliver direct to our customers - consequently we are in the position to offer quality products at competitive prices and unrivalled customer service. Our experienced and knowledgeable in-house customer service team are always on hand to answer your questions and to organise any spare parts you may require.
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Is the Chiller noisy?
- Occasional humming and buzzing is completely normal for products that use a fan and compressor.
- If the chiller is making a loud noise:
- ensure the unit is positoned on a level floor.
- ensure nothing is touching the unit.
- ensure there is 10cm between the chiller and the wall behind it.
Why does the Chiller feel warm?
- There are pipes designed to contain heat inside the chiller unit which may make it seem warm at times.