• Terms and conditions
• Goods Returns Policy
• Copyright

Terms and Conditions

In these Terms and Conditions "Company" means Fresh Water Filter Co Ltd, "Goods" means the goods specified in the Company's invoice and "Customer" means the person or company that purchases the Goods.

These Terms and Conditions shall apply to all contracts for the sale of Goods to, or the provision of work for the Customer. The placing of an order with the Company is deemed to be an acceptance of such Terms and Conditions by the Customer and supersede any previous Terms and Conditions.

1) The Company reserves the right to change any product specification where, in our opinion, an improvement can be effected in design. Delivery of the goods so modified shall constitute good performance of any contract, provided such modification shall not increase the price nor adversely affect the performance of the goods.

2) All literature, catalogues, brochures, specifications, data, descriptive matter and other technical characteristics in any sales material are intended to give a general overview of the Goods offered and shall not form part of any order unless expressly agreed in writing.

3) All prices quoted in the above-mentioned material are subject to confirmation at the time of order and are exclusive of VAT which will be chargeable in accordance with legislation current at the time of supply.

4) Payment of invoices is strictly 7 days net from the date of invoice, unless previously agreed otherwise. Failure to pay within this period shall entitle the Company to suspend, withhold or cancel further deliveries without prejudice to any subsequent claim which may be received for non-fulfilment of any order.

5) Title in the Goods shall remain in the Company until such time as full payment relating to those Goods is received by the Company whereupon title of the Goods shall pass to the Customer.

6) All Goods shall be delivered to the Customers address in the United Kingdom and risk in the Goods shall pass on such delivery. Carriage for all deliveries will be chargeable at cost. Any delivery dates or periods quoted by the Company are estimated only, are given in good faith and the Company shall use all reasonable endeavours to meet such delivery dates or periods. The Company shall not be liable for any loss or damage, whether direct or consequential, resulting from any failure by the Company to meet such delivery dates or periods. The Company shall not be responsible for any failure to perform its obligations due to circumstances beyond its control.

7) Claims for non-delivery of, or receipt of damaged Goods must be notified to the Company within 7 days of receipt of invoice. Goods claimed to be not in accordance with specifications must be retained as delivered for inspection and instruction. Failing this, no liability by the Company will be accepted. No Goods may be returned without the prior consent of the Company. A minimum of 15% restocking charge will be made on all Goods returned. Goods returned must be adequately identified, sufficiently packed and sent carriage paid.

8) The Company warrants to the Customer only, that any Goods supplied by it function in accordance with its specifications, provided always that the Goods have been used strictly in accordance with the Company's Instructions. Compensation is limited to the value of the Goods found to be faulty as specified in the relevant invoice Customers shall be responsible for the passing to their employees and their subsequent purchasers, all Information and Instructions supplied with the Goods and shall be liable to indemnify the Company against any claims, loss or damage resulting directly or indirectly from any failure to do so.

9) The Company may, at any time, revoke the Customer's power of sale by notice to the Customer if the Customer is in default for longer than 7 days in the payment of any sum whatsoever due to the Company, or if the Company has bone fide doubts as to the solvency of the Customer. The Customer's power of sale shall automatically cease if a receiver is appointed, a winding-up order is made, the Customer goes into voluntary liquidation or calls a meeting of or makes arrangements with creditors or commits any act of bankruptcy.

10) The failure by the Company at any time or for any period to enforce any one or more of these Terms and Conditions shall not be a waiver of the right to enforce such Terms and Conditions on a future occasion.

11) No waiver, alteration or modification of these Terms and Conditions shall be binding until made in writing and signed by a Director of the Company.

12) All notices to the Company shall be mailed by the Customer by first-class recorded delivery.

13) These Terms and Conditions shall be governed by and construed in accordance with the Laws of England.

Goods Returns Policy

1) The Consumer has the right to return the complete order purchased within 7 days of the date received (Goods that are special ordered or put together are non returnable unless for faulty workmanship). The Consumer must send a notification in writing, fax or e-mail within 7 days of receipt of the Goods. If so notified, the Company will refund the full purchase price of the order including the postage as long as the Goods are received unused, in their original undamaged packaging and in saleable condition. The Consumer must return the goods at his expense.

2) The Consumer may return the purchased Goods within 14 days of the date received. If the time expired is over 7 days or if a part order is returned, the Company will refund the full price of the Goods but not the delivery.

3) In event of cancellation, the Consumer must return the goods to the company at the Consumer's expense. If the Consumer does not return the goods the Company has the right to recover the Goods and to deduct the cost of recovering the Goods from the Consumer.

4) It is the responsibility of the Consumer to take "reasonable care" of the Goods which must be unused, in the original packaging and in saleable condition. The Company reserves the right to charge for any Goods not returned in saleable condition or exceeding the 14 day period.

5) On receipt of Goods returned in saleable condition the Company will refund the money within 30 days.

6) The Office of Fair trading have a consumers information site explaining your rights >>Consumers Rights, Office of Fair Trading . This will open in a new window. Once you are done, just close it to return to this page.

7) In addition the Company, is strictly adherent to the "Distance Selling Regulations" covering the UK and EC for your protection.