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Fresh Water Filter® Co. Ltd.
Carlton House
Aylmer Road
Leytonstone
London, E11 3AD
Tel : 020 8558 7495
Fax : 020 8556 9270
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'
“I hear lake water lapping with low sounds by the shore;
While I stand on the roadway, or on the pavements gray,
I hear it in the deep heart’s core.”

- William Butler Yeats (The Lake Isle of Innisfree)

'Fresh Water 2000' Trouble Shooting

The reliability of the Fresh Water Filter systems is long established. However if a problem should arise this easy guide should help to solve your problem. If not, contact us and we will do everything we can to assist you.

PROBLEM PROBLEM SOLUTIONS
No water
  • Mains water is off


  • Flow to filter is off


  • Tap is closed


  • Loose or incorrect connections
  • Check that the main stopcock is open and that the mains water is still on
  • Check that the line piercing valve is open. (turn anticlockwise)
  • Check that the dispensing tap is open.
  • Check that all the pipes are connected correctly
  • Low water flow

     

     

     

  • Plastic covering around cartridge?
  •  

  • Low water pressure ?
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  • Cartridge blocked as it collects contaminants from water?
  •  


  • Water is not fully on?
  •  

  • Low water pressure?
  •  


  • Blockage in the system?
  •  


  • Frequent reduction in flow?

  • Cartridge thread is blocking outlet port?

  • The ‘Pearl’ cartridge is a world-beating seven-stage purification system. In order to ensure optimum filtration, sufficient contact time is needed between water and the cartridge. A flow rate of 1.5 to 2 litres per minute is therefore recommended.

  • Check that you have removed all the wrapping from a new filter cartridge
  •  

  • During periods of high water demand the pressure may fall and the filter may be starved of water flow. Avoid running a bath, shower or appliance connected to same line on which your FRESH WATER FILTER system is connected.

  • • Check pressure. Flow is directly proportionate to pressure. Find the approximate mains water pressure by running the unit without a cartridge (see table below)

    FW1000 WATER FLOW rate approx.
    Without a ‘pearl’ Cartridge.
     Standard ‘Touch-flo’ tap used

    PRESSURE

    Time per litre

    1 BAR

    30 SECS

    1.5 BAR

    26 SECS

    2 BAR

    22 SECS

    2.5 BAR

    18 SECS

    3 BAR

    16 SECS

    3.5 BAR

    14 SECS

    4 BAR

    12 SECS

    Expected Water flow with
    ‘pearl’ cartridge

    1 BAR

    120 secs

    1.5 BAR

    100 secs

    2 BAR

    80 secs

    2.5 BAR

    60 secs

    3 BAR

    45 secs

    3.5 BAR

    37 secs

    4 BAR

    30 secs




    • Remove cartridge and brush ceramic surface whilst running it under cold water (use stainless steel scourer)
    • If the flow does not return to its former level immediately after cleaning correctly the ceramic cartridge will probably need replacement. BUY

    • Check that the line piercing valve is fully opened, or if there is low flow at the time of installation check that the line piercing valve instructions were carried out correctly and that the water line has been pierced fully. (Close the line piercing valve fully and then open it up again).

    • The filter system needs a minimum pressure of 1.4 Bar (approximately 20 p.s.i.) to work. As a general rule, the higher the pressure generally the greater the water flow will be. If the pressure is inadequate a pump may be needed or alternative cartridge contact us. BUY

    • Clear blockage by a process of elimination Start at the water source and check for flow and pressure at each fitting until you get to the point where there is a reduction

    • Pre-filter may be advisable if the sediment builds up very often Add additional housing with prefilter Or clean cartridge frequently (i.e. every 2 weeks) call 020 8558 7495


    • Add additional washer (GSP-07).to the thread of the cartridge mount

    High water flow
  • High water pressure
  • If the water flow has excessive force, this will lead not only to splashing at the tap but also to lower performance from the filter. Reduce the flow rate to the minimum acceptable by turning the line piercing valve handle in the clockwise direction. For optimum performance we suggest a flow rate of 2 litres per minute or less.
  • Unusual water appearance
  • Aerated water












  • Carbon particulates










  • Precipitation of dissolved iron oxides
  • WHITE water. When a fresh ceramic cartridge is installed or after cleaning, the water may appear milky or white for a while. It is quite harmless and will soon clear. White water is due to micro-bubbles of air. On standing, the water will become clear as the bubbles move upwards. Water in some areas of the country of more prone to this than others.
  • BLACK water. On setting up your system after cleaning or if it is disturbed for any reason, very fine black particles may occur in the water. Again this is quite normal and the particles are harmless carbon. Flushing the system for a few minutes by turning the tap on and off rapidly several times will help to clear this.
  • COLOURED water (often RED). Water in some areas may be high in dissolved iron and this can pass through the filter. When the water is left to stand, dissolved iron gives a red or brown colour as the iron oxidises (rusts). In very severe cases you should contact us for specialist advice. Ordinary particulate rust in the water will be removed by the system.
  • Water taste
  • Getting used to the taste of purer water.








  • Natural taste of local water





  • Chlorine in water






  • Bacterial build-up on cartridge after prolonged period of disuse
  • To the palates of most people, filtered and treated water tastes so much better than unfiltered water. There are also some people who cannot detect any change. Others find that the treated water tastes "different", but they will soon become accustomed to the taste of the purer water.
  • A major factor affecting taste may be the natural composition in a particular area. There can be considerable local differences in the mineral content of the water for example.
  • The 'natural' taste of an area's water is often masked by the presence of chlorine used in the treatment process. If the chlorine taste consistently reappears, the cartridge should be replaced. BUY
  • If after prolonged standing or during infrequent use any strong objectionable taste occurs, flush the system by running water for 5 minutes and if the taste persists carry out the disinfection process again. Note that during the disinfection process chlorine will be generated and this will taint the water. Flush the system adequately to remove this.
  • Leaking
  • Condensation on filter housing





















  • 'O'-seals









  • Headworks





  • Line piercing valve







  • Speedfit connectors











  • Base of dispensing tap






  • Body of tap






  • Dripping from tap
  • Depending on the positioning of the filter and the temperature of the incoming water and air, condensation on the outside of the filter housing may occur, resulting in a frosted appearance of fine water droplets on the stainless steel surface. This does not of course mean that there is a leak in the system. The remedy is to either insulate the area around the filter, or reposition it.
  • In the event of a leak carefully examine its source. Water from a leak may run along the pipework - it may drip, or collect, some distance form the actual position of the leak. Before taking action turn off supply to filter at line piercing valve
  • Ensure that the 'O' seals and the areas in which they are located are clean. Any small piece of debris on the seal of the surrounding area could cause a small leak. Apply a smear of petroleum jelly to the seal. If this does not solve the problem, replace the seal
  • Ensure that the filter housing is screwed fully onto the headworks. This is essential both for the internal seal and the housing seal.
  • The unit may not be fully clamped onto the water line. Ensure the valve is connected to pipe that is straight and free form surface coating. Turn the clamp a further QUARTER TURN. Overtightening, however, may damage pipe and/or valve.
  • Usually due to the tubing not being pushed fully into the fitting. Remove the tubing, cut off an inch of tubing with a sharp knife and reinsert into the speedfit connector. Ensure that the speedfit collet is in position. When fitted correctly, the tube should not pull out of the fitting (unless the collet is pushed in at the same time to release the tubing).
  • Often due to incorrect installation. Make sure that the components are fitted correctly and that the compression nuts are fully tightened. Be certain to check the small white washer seal in the adapter.
  • Check that the tap outlet arm is pushed down firmly and screwed into the tap body. An 'O' ring is fitted to the tap outlet arm - ensure that it is still in position.
  • First, slip off the black lever handle. Under this will be found a small 'T' bar. Give the 'T' bar a half turn anticlockwise and reassemble.
  • Cannot undo housing



    • No air getting into the system to allow the unit to expand which it needs to do for the seals to release.


    • Open fountain tap and leave the tap in the open position to allow air into the system.
    • Ensure the line piecing valve is closed (Inlet is turned off)
    • Make sure you are unscrewing in the correct direction.(It works like a jam jar. The headworks being the lid and the long cylinder being equivalent to the glass jar.)
    • Hold the head works steady and unscrew the sump Ensure 1 and 2 are also carried out